Our commitment to continuous service, protected client work, and clear communication - even when things do not go as planned.
Last reviewed: June 2026 · Effective immediately
TreyTech operates across a distributed Studio Pro Network rather than a single physical office or team. This design means that disruption to any individual, location, or system does not halt client work. Projects are managed through cloud-based infrastructure with redundancy built in.
All engagements are scoped, documented, and tracked digitally through the TreyTech client dashboard. In the event of any disruption, your Engagement Manager will communicate immediately and a transition plan will be activated within four hours.
All client projects, assets, and communications are stored securely in the cloud. No single point of failure for data or project continuity.
Work is never siloed to one person. Studio Pros span every discipline, and coverage is maintained across all five studios at all times.
Each active engagement has a designated backup contact within TreyTech who can step in within 24 hours without disruption to deliverables.
Every deliverable is documented and tracked independently so progress is never lost, regardless of individual team changes or circumstances.
All client deliverables, files, project data, and communications are stored with enterprise-grade security and backed up regularly. Client intellectual property and confidential materials remain the property of the client, per the terms of each agreement, and are always accessible on request.
This includes everything that flows through the TreyTech app and client portal: your intake and attachments, project milestones, messages with your Engagement Manager, contracts, and approvals all live in the same protected account, scoped to your Apple® identity - so a lost phone or a switched device never means lost work. Sign in on any of your devices and your engagement is exactly where you left it.
| What | How it is protected | Your access |
|---|---|---|
| Project files & deliverables | Cloud storage with version history and regular automated backups | Delivered at milestone; full export on request |
| Communication history | Retained across all platform channels for the duration of the engagement | Available on request up to 24 months post-engagement |
| Contracts & agreements | Digitally signed and stored with dual access (client and TreyTech) | Always accessible; copy provided at signing |
| Payment records | Maintained per standard accounting practices | Receipts and statements available on request |
TreyTech runs cloud-native. There is no office server to flood, no single machine holding your project. Our current infrastructure buildout puts every engagement on a platform that is private, secure, and capable - serving clients and the Studio Pro network from the same protected data, wherever in the world they work.
Every record - intake, files, milestones, messages - is scoped to your account. Clients see their engagement; Pros see only the projects they are assigned. Nothing is pooled, nothing is sold.
Access on every surface - iPhone®, web, Mac®, Apple TV® - uses Sign in with Apple. No passwords to phish, no credentials for us to lose, and roster-gated roles on the Pro side.
Client intellectual property is encrypted in transit and at rest, limited to the people delivering the work, and governed by your signed agreement - the same protections extend to our Pros' own tools and methods.
Engagement Managers and Studio Pros work from the same live milestones, briefs, and threads across time zones - so handoffs are instant and any single point of disruption routes around, not through, your project.
In the event of a material disruption affecting service delivery or communication, TreyTech commits to the following response and recovery timeframes.
| Scenario | Response time | Resolution target |
|---|---|---|
| Engagement Manager unavailability | Within 4 hours | Backup EM active within 24 hours |
| Platform or tool outage | Within 2 hours | Alternative workflow active within 4 hours |
| Studio Pro change mid-project | Client notified within 24 hours | Qualified replacement identified within 48 hours |
| Data access or security concern | Immediate notification | Incident report within 72 hours |
TreyTech's policy is to proactively communicate any disruption to active client engagements before the client notices it. No client should ever have to chase us down to find out what is happening with their work.
In a disruption scenario, communication flows in this order: direct client contact via the project dashboard, email to the contact on file, and phone if urgent and unresolved after two hours.
This document is reviewed annually and updated as TreyTech's infrastructure and team grow. The commitments in this document are in addition to, and do not replace, any terms in your specific engagement agreement. For questions about this policy, contact info@treytech.biz.
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